We hope you are fully satisfied with your order and that it fits your expectations. It is also possible that you would like to return one or more items (it is not possible to exchange). Please beware of the following:
Step 1: Inform us within 14 days after receiving the goods that you would like to return (a part of) your order.
The most simple way to do so is to use the backside of the packing slip which you received when delivered. Return this with the items you would like to return included. If you do not have the package slip, please use this return form.
It is also possible to inform us by email. Please mail to firstname.lastname@example.org and use ‘returns’ as a subject.
State in your email:
- Invoice number
- The article number, or the article names you return
- Possibly the number of returns per item
- The reason why you choose to return
Make sure to return the package within 14 days after you informed us.
Attn. Returns department
6071 XT Swalmen
Step 2: When returning, please keep in mind the following:
- Leave the original label attached to the product(s)
- Put the articles back in the same box (and plastic bag) as we send it in
- The items you wish to return should be - as far as reasonably possible - in the original state
We will judge your return as soon as we have received it.
Step 3: We will refund your payment (exchanging is not possible)
When we have accepted your return, we will refund the amount within a maximum of 5 working days using the same payment option as you have chosen to pay with.
Need more information about returns? Please read our return policies.