We hope you are fully satisfied with your order and that it fits your expectations. If you're not, you can return one or more items (it is not possible to exchange). Please take care of the following 3 steps:
Step 1: Inform us within 14 days after receiving the goods that you would like to return (a part of) your order.
The easiest way to do so is to fill out the backside of the packing slip which you received by your delivery. Include this with the items you would like to return. You don't have the packing slip anymore? Please use this return form (PDF).
It is also possible to inform us by e-mail. Please send an e-mail to firstname.lastname@example.org and use ‘Returns’ as a subject.
Listed in your e-mail:
- Invoice number
- Article number, or the articles you return
- Possibly the number of returns per item
- The reason why you return the articles
If you send an e-mail to us, make sure you return the package within 14 days after the notification of your return the goods to us.
Attn. Department returns
6071 XT Swalmen
Step 2: When returning, please keep in mind the following:
- Leave the original label attached to the product(s)
- Put the article back in the same box (and plastic bag) as we send it in
- The item you wish to return should be - as far as reasonably possible - in the original condition
As soon as we have received your return, we will review it.
Step 3: We will refund your payment (exchanging is not possible)
If we have accepted your return, we will refund the amount within a maximum of 5 working days using the same method of payment as you have chosen to pay with.
Need more information about return products to Verstappenshop.nl? Click here to read our return conditions (PDF).